Last updated: 17 August 2026

Refund Policy

We would rather be clear here before you pay, not after.

1. Consultancy services

Payments for our consultancy services — whether on the monthly retainer or the revenue share model — are non-refundable once work on the corresponding period has begun. The amount covers the time, analysis and implementation dedicated from the moment the contracted period or phase starts, regardless of the business outcome you obtain.

If you cancel before we have started work on the invoiced period, we will say so: write to hola@sprojectagency.com and we will resolve it case by case.

2. Training programmes

Payments for training programmes are likewise non-refundable once you have access to the content or the programme has begun, save as set out below.

3. Monthly subscriptions

Monthly access to the Universidad renews automatically each month until you cancel it. You may cancel at any time and without giving reasons, from your profile inside the platform or by writing to hola@sprojectagency.com.

On cancellation, billing stops renewing and you keep access until the end of the period you have already paid for. The current month is not pro-rated or refunded, because you have had the full service available during that month.

We process every cancellation request we receive. If you write to us and do not get a response within a reasonable time, chase us: we do not charge for periods you asked to cancel in time.

4. If you are a consumer in the European Union or the United Kingdom

If you contract as an individual, outside your professional activity, and reside in the European Union or the United Kingdom, consumer protection law grants you a right of withdrawal of 14 calendar days from contracting, with no need to give reasons.

That right is lost if you expressly request that the service begin before the 14 days have elapsed and acknowledge, in doing so, that you waive withdrawal once the service has been fully performed. We will ask you for this expressly and separately before granting immediate access to any programme or starting work, precisely so that the waiver is valid.

If you have not requested immediate commencement, you may exercise this right by writing to hola@sprojectagency.com within the period.

This right does not apply where you contract as a company or professional for your own business activity — which is the case for most of our consultancy services — since consumer law protects natural persons acting outside their commercial or professional activity, not companies.

5. How a refund is processed, where one applies

Through the same payment method used for the original charge, via Stripe, typically within 5 to 10 business days from our confirming that it applies.

6. Contact

Any question about this policy: hola@sprojectagency.com.