Refund Policy

1. Scope

This Refund Policy applies to the business consulting services provided by S PROJECT LLC. The specific conditions of each engagement are set out in the corresponding Agreement, which prevails over this policy in case of conflict.

2. Services not yet started

If the client cancels an engagement in writing at least seven (7) days before the scheduled start date, S PROJECT will refund the amounts paid for services not yet started, less any non-recoverable payment processing fees.

3. Services already performed

Fees corresponding to sessions held, work performed or deliverables already provided are non-refundable, given the nature of consulting services.

4. Ongoing engagements

For engagements paid in installments, cancellation stops future installments from the next billing period, subject to the minimum term and notice period agreed in the Agreement.

5. How to request a refund

Refund requests must be sent to hola@sprojectagency.com, indicating the company name, the invoice number and the reason for the request. Approved refunds are processed within ten (10) business days using the original payment method.

6. Payment disputes

Before initiating a chargeback or payment dispute with a bank or card issuer, we ask clients to contact us so we can resolve the matter directly and promptly.